Technical Sales & Service Specialist

Galveston, Texas, United States


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Type: Permanent

Experience: Experienced Professional (Non-Manager)

Category: Sales / Retail / Business Development

Industry: Manufacturing & Dist / Chemical

Reference ID: TSS

Date Posted: 12/01/2021

Shortcut: http://management-recruiters-of-davidson.jobs.mrinetwork.com/NFh05b


Technical Sales & Service Specialist – Texas or Gulf Coast

 

Overall Role Purpose and the main goals of the job:

 

The purpose of this position is to provide Polyurea technical support for the General Industrial segment to field sales in order to increase account growth ultimately impacting division profit. 

 

  • Communicate extended Polyurea product/equipment knowledge in General Industrial markets and technologies. 
  • Manage product test runs at designated customer facilities. 
  • Assist the Sales team in calling on prospective customers/target accounts; provide technical support for product demos as directed. 
  • Maintain contact with the laboratory on current technical issues. 
  • Assist with equipment installations and various line or equipment modifications/adjustments. 
  • Conduct technical training seminars at customers' facilities. 
  • Evaluate product complaints and decide the best way to resolve the problem. 
  • Assist customers in preparing paint specifications to meet product applications. 
  • Troubleshoot online technical problems such as correcting batches and formulation of products. 
  • Advise customers of product line changes and improvements. 
  • Assist customers with product inventory control/re-ordering.
  • Train customers on product knowledge and application methods. 
  • Communicate competitive information, new products, and selling issues into SalesForce.

 

Skills / Qualifications 

 

Key capabilities / Competencies 

 

  • Industrial market experience in all or some of the following markets: Oil & Gas, Construction, Machinery, OEM, Wind, and Power 
  • Strong Polyurea technical/equipment experience within the paints and coatings industry. 
  • Experience in a matrix organization 
  • strong leadership and coordination skills 
  • knowhow about the market in question 
  • Strong sales support/commercial competencies 
  • Positive and creative with people 
  • Technical experience within the paints and coatings industry. 
  • ICT general knowledge: O365, ERP systems, SalesForce 
  • Good communication skills (written and verbal) in English (Spanish speaking skills a plus but not necessary) 

 

Experience (Preferred) 

 

  • NACE / SSPC Inspector Certification any level is a plus 
  • Employee may be required to retrieve material from shelves and floor stacks and lift and carry up to 40 lbs. on occasion.

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